There are our some FAQ'S which will help you.
If you buy more than one item within a single order, India merchants sometimes send the items in more than one package. Reasons for this include
some merchants ship different items from different warehouses
lack of stock availability of one or more order item(s) results in these item(s) being shipped later after they become available
Packages are usually updated into your account by the end of the next business day after arrival at your India Address.
There are cases where we are unable to assign the package(s) to a user's account due to
the receiver's name not matching the account name or
the delivery address being incomplete
If your packages are not reflected in your account within 2 business days after it has been delivered by the merchant, email us a copy of the merchant invoice and shipping tracking.
Orders may arrive in a disproportionately sized box with unnecessary packing materials. This increases your volumetric weight, leading to higher-than-necessary shipping charges. Shipping cost stacks up as more packages are received.
Consolidation services help you save up to 80% in shipping weight by transferring and combining the contents of multiple packages (of your choosing) to a box or bag of the lowest possible volumetric weight.
Sometime customers may not be able to buy form Indian E-commerce websites due to following reasons.
If you don’t have an existing active account with Indian E-commerce websites
You are unable to open an account with Indian E-commerce websites as you don’t have an Indian mobile number for One Time Password (OTP)
Your overseas credit card not is accepted by Indian E-commerce websites
If you are unable to find your item online
Under Assisted Shop N Ship services we remove these obstacles, giving you access to both Indian eCommerce websites and local shops.
You need to provide information of your items, you want to buy at our “Assisted Shop N Ship” sections and we will assist you in your purchase.
Online Shopping: No additional charges on purchase, customer need to pay following charges based upon method of payment.
Credit card & Debit card:5% Payment gateway fee
Direct bank transfer to MyXBorder Account: No charges
Local Shops: 5% (min 200 INR) service charge of the order total and customer need to pay following charges based upon method of payment.
Credit card & Debit card: 5% Payment gateway fee
Direct bank transfer to MyXborder Account: No charges
Yes. You can edit or cancel your order only before you make your payment. Once you submit your payment, you cannot edit your order anymore; however, you can cancel your order until we process the purchase of your items.
In case of online purchase, cancellation of order possible if allowed by seller. However, there will be credit card/ currency conversion transaction charge will be deducted from your refund payment.
In case of local shops purchase cancellation of order is not allowed.
MyXBorder can ship agricultural items for you if your country’s customs office allows them to be imported. Please make sure your agricultural products are properly labelled, including their genus, species and country of origin. The labelling requirement also applies to individual seed packets. We cannot ship or store any items we cannot identify, or are not properly labelled.
We are unable to export agricultural items if:
We are unable to store or export live plants or loose soil. We will automatically return any live plants to the sender or dispose it.
Please contact your customs office to inquire about local import regulations.
Yes. We can export most medications, but they do require a prescription and it should not be banned in the receiving country.
All medications require:
Being in the original packing
Original Indian Doctor prescription on Doctor’s letterhead with Doctor stamp and registration number.
Branded medicines with oiginal signed Invoice indicating manufcaturing date, expiry date & batch number
We cannot ship any food items that are perishable (require refrigeration), labelled in a foreign language, or restricted for export by the Indian Food and Drug Administration. We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted.
MyXBorder can ship food items that are branded and are non-perishable.
Homemade food items are not allowed to ship.
Prohibited goods are those which cannot be exported. Example: Explosives, Cash, Bullion, Ivory, Ammunition, Illegal goods etc.
Restricted commodities are those can be accepted with certain documents, such as Antiques & work of art, Stamps, Toy guns, etc.
Please contact us for any specific information regarding your country and the items you wish to ship.
Dangerous goods/hazardous materials are items that require special handling, additional packaging and labelling to be transported internationally.
These items may or may not be allowed to ship to your country. Shipping dangerous goods is country specific. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.
Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume).
Please contact us for specific information regarding your country and the items you wish to ship.
Volumetric weight is the ‘volume’ a package occupies. (ie, the physical size of a package).
Volumetric weight is calculated by the length x height x width of a package and dividing the result with a volumetric factor.
International shipment volumetric weight (kg)=length x height x width (all in cm)/5,000
Demostic shipment volumetric weight (kg )=length x height x width (all in cm)/2,700
The actual physical weight of a package is its actual weight measured in kilograms. In international shipping, how much space a package occupies (volumetric weight) in a cargo hold is as important as how much it weights (actual weight). Large packages, even if they are light, take up more space in an aircraft. This is why shipping companies take the volumetric weight into consideration.
If the volumetric weight exceeds the actual weight, you will be charged the volumetric weight.
No, all imported goods are subject to a country's customs and duties. Shipments are delivered with dutyunpaid (DDU). This means duties and customs will not be included in your MyXBorder shipment charges. Duties and custom payments will be made by you to the courier delivering your package.
Please refer our Duty &Taxes section for esitimated duty and taxes in your country.
As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.
Below is our Standard shipment time (from our office),
Asia: As soon as 3-4 working days (After receiving shipment payment)
Europe/ USA/Canada: As soon as 5-7 working days (After receiving shipment payment)
Australia, New-Zealand: As soon as 5-7 working days (After receiving shipment payment)
Other Countries: As soon as 7-9 Working days
Pickup services for international shipments
Pickup will take 2-3 days after receiving shipment payments
After pickup, the above country wise shipment time is applicable.
Note: Above delivery time is affected due to ongoing Covid situation.
IATA (International Air Transport Association) regulations prohibit items that may cause danger, damage or delay from international shipping. Please note sample sizes (if applicable) are also subject to the same restrictions. Items include (and are not limited to).
You will be held responsible and liable for paying any related cost occurred should you choose to ship these items. All shipments must comply with the import laws of the country of your shipment destination.
We shall not be liable for any loss, damage, destruction of such prohibited product. When in doubt, please contact MyXborder for support
|Flammable Liquids||Oxidizing Substances & Organic Peroxides||Flammable Solids|
|Lithium batteries unless they comply with the following packaging requirements;
|Export Controlled Items||Firearms & Weapons / Firearms (or parts thereof)||Drugs|
|(any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation)
||and associated equipment & offensive weapons